Refund policy

We are a small business selling pre-loved handbags and accessories — all items are sold as seen, and returns are only accepted through the process below.

This return process applies to UK orders only. International orders are final sale — see our Shipping policy for details.

Our tag Every bag ships with a Carry Trade Store tag attached. We only accept returns with the tag still on — so please leave it intact until you're sure you're keeping the bag.

How returns work Contact us within 2 days of delivery to request a return. Once approved, you have 14 days to send the bag back to us in its original condition. Once we've received and examined it, we'll issue your refund as store credit or back to your original payment method.

Items marked as final sale at checkout are not eligible for return.

Before you buy We want you to be 100% happy with your bag. We're always happy to answer questions or send extra photos or video of a piece beforehand — just get in touch and we'll help.

Listing accuracy We work hard to describe every bag accurately, with detailed photos and any flaws or wear clearly noted. With pre-loved pieces, there may be small signs of age that aren't individually called out.

By buying from us, you're agreeing to our Terms of Service, which includes acknowledging that our bags are pre-loved and will show signs of previous wear.

Your statutory rights under UK consumer law are unaffected.